All Sales of Prepaid and DTH Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. TMWallet is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.
However, in a case where a transaction has been completed by you on the Site/App, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on tmwalletceo@gmail.com or Raise a Ticket on the Support page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - The Mobile number or DTH account number, Consumer Number, Operator Name, Transaction Value, Transaction Date, and Order Number, TMWallet shall investigate the incident and if it is found that money indeed charged to your card or bank account without delivery of Recharge/BBPS transactions then you will be refunded the money within 5 to 7 working days from the date of the receipt of your email.
For cases, if you are doing Recharge / Bill Payment from your TMWallet the account balance and you have received a success confirmation but not received a Recharge / Bill Payment or any other case you are welcome to log a complaint by opening a support ticket on Support Page or mail us on tmwalletceo@gmail.com we will provide you quick resolution.
In Money Transfer Transactions the Service is 99% up time and real time status updated from banking partners. In some transaction goes to pending from beneficiary bank end due to wrong beneficiary account or bank server down, then it will be auto-credited to your TMWallet wallet in T+2 working days.
All Sales of Gift Card are final and there will be no refund or exchange permitted. PleasIn Money Transfer Transactions the Service is 99% up time and real time status updated from banking partners. In some transaction goes to pending from beneficiary bank end due to wrong beneficiary account or bank server down, then it will be auto-credited to your TMWallet wallet in T+2 working days.
In some cases where a transaction has been completed by you on the Site/App, and money has been charged to your card or bank account but a Gift Card has not delivered within 8 hours of your completion of the transaction then you may inform us by sending us an email support or Raise a Ticket on the Support page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Gift Card Operator, Amount, Date of the Purchase, TMWallet shall investigate the incident and if it is found that money indeed charged to your card or bank account without delivery of Gift Card purchases then you will be refunded the money within 5 to 7 working days from the date of the receipt of your email.
Membership Cancellation Policy: Membership Package are applicable only in Distributors and Franchise partners. All plan is mentioned in pricing page and its full and final. No Cancellation and Refunds applicable in distributor package. If Franchise Partners want cancel his/her partnership within 3 days then full refund will be initiated to the original source within 5 - 7 working days.